FAQs

Below is a list of questions and answers about D-UK that we hope members and non-members alike will find useful. If your question is not below, please contact the office.

MEMBERSHIP

How do I join Directors UK?

Why should I upgrade my membership?

What type of membership am I eligible to join?

What type of documentation do I need to join Directors UK?

How much is the registration fee and when will you take out the payment?

How much will I have to pay if I join halfway through the year?

I don’t have a UK bank account how can I pay my membership fee to join?

How long will it take for me to become a member?

Can I pay monthly?

I have already joined D-UK and paid the previous registration fee, do I need to pay again if I want to access the benefits and services?

I’ve already paid my £75 distribution fee – why do I have to pay again? / Why can’t I pay £125 less the original registration fee of £75?

Will I be able to get a refund on my membership fee if I decide to leave before my membership expires?

I’m an Associate Member and wish to become a Full Member, how do I do this? Do I have to pay any additional fee?

I represent an estate – what sort of member am I?

I am the beneficiary of a deceased member – will I have to pay a subscription?

I am the beneficiary of a deceased director who had not been a member of Directors UK – will I have to pay a subscription?

If I am not part of the new membership scheme or I decide to cancel at any point, will I still continue to receive distribution payments?

How do I cancel my Direct Debit subscription and what will happen to my membership? 

My first year’s subscription is coming to an end, do I need to do anything to renew?

Why can’t you deduct the membership fee from my distribution payments?

I pay a subscription but I have recently closed the account I use to pay the subscription, what do I need to do?

I receive distribution payments and would like to subscribe to the membership scheme; can I use different bank accounts to do this?

Will I still be able to update my works information online if I don’t become a full member?

What if I don’t join?

If I become a member do I still need to be a member of other organisations?

I am moving abroad and wish to join another collecting society. How do I cancel my membership entirely from Directors UK so that I no longer receive any payments?

I’m not happy with what I’m getting – How do I complain?

WEBSITE

Why can’t I get onto the members website?

I’m an existing member and want to find my membership no, where can I find this?

How do I log onto my member profile online?

Can I apply for membership online?

EVENTS

What type of facilities/events will I be able to access/attend?

How do I book on events?

What happens if I can’t make an event?

How do I apply for the mentor scheme?

How do I get the discounts?

How do I get a press pass?

I want to go to one of your events next week can I become a member over the phone now?

I’m from Scotland/Newcastle/Bristol/Manchester – will there be things going on in my region?

Can I bring a guest to events?

LEGAL

I’ve got a contract query but I’m not a member / don’t want to join – can you help?

MEMBERSHIP

How do I join Directors UK?

Visit www.directors.uk.com/membership to see which membership category suits you best. To request a registration pack please email membership@directors.uk.com or phone on +44 (0) 20 7845 9700.

We’ll need you to complete and sign a membership agreement before we can register you as a member. The membership fee is payable by Direct Debit.

Why should I upgrade my membership?

Upgrading your membership will give you access to an extensive range of events and services that cannot be accessed through distribution-only membership. These include an interactive website tailored to a director’s needs – you can advertise your availability to work, display your credits and credentials, and watch podcasts and videos and much more besides.

You will also gain access to in-house legal advice and financial services.

What type of membership am I eligible to join?

This depends on what you have previously directed:

Full Member: If you’re the principal director of a screened feature film (commercially exploited film or DVD release) or a UK TV programme broadcast in the UK or Europe, then this is the category for you.

Associate Member: If you don’t qualify as a Full Member but you have directed a music video, commercial, video game, or had a film screened at a festival, Associate Membership is ideal for you.

Student Member: If you’re a student in your final year of study on a full-time course, you can join up as a Student Member. Your course elements or modules must focus on the practical direction of either film, TV, music video, computer game, adverts or animation).

What type of documentation do I need to join Directors UK?

To join Directors UK you must provide Proof of I.D. ( e.g. copy of passport or driving license) and have a completed membership pack (that we’ll send to you)

Directors registering as Full Members will also need to complete a Collection Agreement and Warranty form (these will be sent to you)

Proof of student status, course and college, e.g. copy of student card, college letter for Student Members only

Estate Members only: Members registering a deceased director’s estate will need to provide a copy of the Deed of Probate, or equivalent documents. Click here for more information on this.

How much is the registration fee and when will you take out the payment?

This depends on the type of membership you wish to apply for:

For Full and Estate Membership: The annual membership fee is £120 p/a (+VAT). The first payment will be taken within the first 4 weeks of you joining the scheme. All subsequent payments will be deducted annually from 1st March 2013 onwards.

For Student and Associate Membership: The annual membership fee is £60 p/a (+VAT). The first payment will be taken within the first 4 weeks of you joining the scheme. All subsequent payments will be deducted annually from 1st March 2013 onwards.

How much will I have to pay if I join halfway through the year?

If you join between 1st March and 31st October your first payment will cover your membership until 1st March 2013 and will be proportional to the number of months remaining until March 2013.

If you join between 1st November – 28th February your first payment will cover your membership until 1st March 2014 and will be proportional to the number of months remaining until March 2014 (e.g. if you join on 1st November your first payment for full membership will be £160+VAT which equals one year plus the remaining four months’ membership).

If you would like any further information on membership fees please contact our membership department at membership@directors.uk.com

I don’t have a UK bank account how can I pay my membership fee to join?

You can send us a cheque payable to ‘Directors UK’, or alternatively you can set up a ‘Priority Payment’ with your foreign bank account (charges will apply).

How long will it take for me to become a member?

Once we send out the registration pack, you need to send us the signed membership agreement (and collection agreement if applicable) along with a completed Direct Debit mandate to become a member. Once this has been received we will send you an advanced notice approximately 10 days before payment is deducted from your account.

Can I pay monthly?

No. The membership subscription fee has to be paid upfront for the whole year when you join and gives you access for a year’s worth of services and benefits

Yes. If you decide not to subscribe to the new scheme, but were already a registered Directors UK member pre-December 2011, you’ll continue to receive distribution payments in the normal way but won’t be able to use many of the benefits or services we offer.

The £75 registration fee was the payment to cover the cost of registering new members on our distribution scheme. The £120 membership fee is separate and is a fee to enable members to access the online services, events and other benefits which we have introduced. As part of an introductory offer to new members, joining Directors UK for the first time, the first year’s subscription covers a year’s events and services as well as the cost of registering them to the distribution scheme

Will I be able to get a refund on my membership fee if I decide to leave before my membership expires?

Payments are non refundable unless payment is made in error. If you are dissatisfied with the service you have received from us any refund shall be at the discretion of Directors UK. If you have started to make use of our services you will not be able to receive a refund.

I’m an Associate Member and wish to become a Full Member, how do I do this? Do I have to pay any additional fee?

If you have directed a work that is eligible under our current UK and Foreign distribution schemes [click here for information about the distribution scheme], you can upgrade from Associate to Full Membership at any point throughout the year, at a one-off upgrade cost of £50. This upgrade fee will take your subscription to the next March where your next subscription deduction will be £120 p/a (+VAT). For further information on how to upgrade please contact the Directors UK office on membership@directors.uk.com or 0207 240 0009

I represent an estate – what sort of member am I?

If you are already registered with us as an Estate Member, you can choose to subscribe to the new scheme to get access to our services and benefits, at a cost of £120 p/a (+VAT) per annum. If you do not wish to subscribe to the new scheme, there is nothing further that you need to do - you’ll continue to receive distribution payments in the same way as you used to.

If you are the beneficiary of a deceased director (who was either a non-member or member of Directors UK) please contact the Directors UK office +44 (0) 20 7845 9700.

I am the beneficiary of a deceased member – will I have to pay a subscription?

No. You will only have to pay a subscription fee if you wish to access our full events and services programme. To continue receiving distribution payments please contact the Directors UK office +44 (0) 20 7845 9700 to register the Estate.

I am the beneficiary of a deceased director who had not been a member of Directors UK – will I have to pay a subscription?

Yes. To register the Estate of a director who was not a member of Directors UK you will have to pay at least one year’s subscription (£60 pa + VAT) which will cover your registration costs, and an indefinite membership of our distribution scheme, and one year of services and events.

Once the first year’s subscription has expired you can choose to renew your subscription and continue to access our full events and services programme, or you will be downgraded to distribution-only membership.

If I am not part of the new membership scheme or I decide to cancel at any point, will I still continue to receive distribution payments?

Yes you will still continue to receive distribution payments from our UK and foreign distribution scheme, even when you are no longer a full member.

How do I cancel my Direct Debit subscription and what will happen to my membership? 

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. 

Please also send a copy of this to Directors UK at info@directors.uk.com or by post. We will then no longer debit payments from your account effective immediately.

If you cancel your Direct Debit but have already paid a year’s subscription, you will continue to receive the benefits and services until your subscription runs out at the end of February. From 1st March your status will then change to Distribution-only where you will continue to receive payments but not the benefits and services we offer.

My first year’s subscription is coming to an end, do I need to do anything to renew?

No you do not have to do anything. You will be notified in advance of the subscription payment before renewal and this will automatically be deducted by Direct Debit, unless you inform us otherwise.

Why can’t you deduct the membership fee from my distribution payments?

Problems arose when DPRS operated a similar system to allow the registration fee to be offset against distribution payments, so we have decided to guard against this and keep the two schemes separate. You will need to pay your membership fee, and we will pay you any distribution payments we have collected for you.

I pay a subscription but I have recently closed the account I use to pay the subscription, what do I need to do?

Please email us at membership@directors.uk.com or call us on 020 7240 0009 to let us know as soon as you can. You will need to complete a new Direct Debit mandate so we can cancel the old Direct Debit instruction and set up the new one.

I receive distribution payments and would like to subscribe to the membership scheme; can I use different bank accounts to do this?

Yes you can nominate a different bank account to deduct your membership fee when completing the membership pack.

Will I still be able to update my works information online if I don’t become a full member?

Yes, but your online public profile will be limited. We do recommend that all members keep their website profiles up to date.

What if I don’t join?

Under our agreements with the foreign Collective Management Organisations and the UK Broadcasters, if you are not a member of D-UK you will not receive any distribution payments that may be allocated to you, also you will not have any access to the facilities and events.

If you are already a D-UK member, and do not upgrade to our membership scheme then you will remain as a distribution-only member. This means you will continue to receive any payments (if applicable) but you will not have any access to the facilities and events.

If I become a member do I still need to be a member of other organisations?

Directors UK is a separate organization to any other professional organisation that may cater for people in the creative film and television industry in the UK. What we offer in terms of our services and events are significant to all types of directors, and we believe that we cover a wide depth of the facilities that you need. You can choose to be a member of another organisation in the UK and this will not affect your membership with us in any way.

I am moving abroad and wish to join another collecting society. How do I cancel my membership entirely from Directors UK so that I no longer receive any payments?

If you wish to cancel your membership entirely from Directors UK there is a notice period: 

Distribution Only Members: need to give 12 months’ notice. The reason for this is that reports and payments from broadcasters and foreign collecting societies are sent in on an annual basis, and are then processed by us. So the 12 month notice allows time to transfer rights for works over to another society and process and issue the final payments to the leaving member.

Please note: Any notice periods will not affect your Direct Debit cancellation which will be effective immediately upon receiving notification.

I’m not happy with what I’m getting – How do I complain?

We welcome any feedback and criticism so that we can strive to improve our services to you. We are dedicated to helping you get the most out of D-UK membership and the most out of your career. We have a complaints policy in cases where members are dissatisfied. Please visit our Complaints Procedure for details.

WEBSITE

Why can’t I get onto the members website?

You’ll need to be a member of the new Directors UK Membership Scheme to access the exclusive content on the site. To find out how to sign up, please visit the How to Join page www.directors.uk.com/membership/. If you are a member but are unable to log in, it’s possible you are using the wrong password or email address. Please email communications@directors.uk.com or call 020 7240 0009 and we’ll resolve the problem.

I’m an existing member and want to find my Membership ID, where can I find this?

It’s in your Profile, which you can access when you have logged in. You should see the link at the top of the page. PLEASE NOTE: only Full Members of the new Directors UK Membership Scheme are allocated a Membership ID.

How do I log onto my member profile online?

You can login by clicking ‘Sign In’ at the top right of the home page.

Can I apply for membership online?

Yes. To do this, visit www.directors.uk.com/membership/; you should see a form asking for your details. Once you have completed and submitted this, we will be in touch to let you know if you are eligible to join, and what you will need to do next.

EVENTS & SERVICES

What type of facilities/events will I be able to access/attend?

Events and services are allocated depending on your type of membership.

We will be tailoring specific events to each type of membership, so there will be something for everybody in the new events programme. Full members will get priority over students and associates for certain events.

How do I book on events?

As a member you will receive an invitation to all our events via Eventbrite email.On the invitation there will be a link to ‘ATTEND’, simply click on this and complete the booking steps on the Eventbrite website to book your place.

If you have completed all the steps you will receive a PDF version of your tickets.Please ensure that your name is checked off on arrival at the event to avoid any suspensions.

What happens if I can’t make an event?

If you have taken a ticket for an event but find you are unable to attend you must either cancel your ticket through Eventbrite or inform Directors UK (on events@directors.uk.com) or by phone on 0207 240 0009) so he can reallocate your ticket to another member.

You must do so at least 4 hours before the start time of the event itself.We understand that as a director things can pop up last minute but if you are likely to miss an event then it is advised to release your ticket to be on the safe side.

If you fail to inform Directors UK in due time that you cannot attend an event and do not cancel your ticket then unfortunately a 3 month suspension on all events has been applied by the Directors UK board.

How do I apply for the mentor scheme?

The mentor scheme will be launching in 2012 and full details will be sent to you when applications are being taken.The mentor scheme is open to Associate and Full Members only.

How do I get the discounts?

If you would like to take advantage of all of our discounts most of the details and how to use them can be found on the Directors’ Cut section of the website (under Benefits & Offers).

Please not these discounts are for members only and will be checked against the Directors UK database for any unauthorised third party use.

How do I get a press pass?

If you would like a press pass, the appropriate forms can be found on the website. Or sent to you by contacting events@directors.uk.com or on 0207 240 0009

To renew your press pass all you need to do is send an email with your details and press pass number to events@directors.uk.com , pay the £10 renewal fee and we will arrange it for you. Details can be found in the benefits section of the website [link]

Please note that the press passes are UK passes and may not be valid abroad.

As soon as we receive the completed membership application form you will be able to attend our events.

I’m from Scotland/Newcastle/Bristol/Manchester – will there be things going on in my region?

As a national organisation Directors UK will be expanding its events and services program to reflect this and look to hold suitable events in all regions. We will also hold events as part of ongoing festival partnership programs across the country.

Can I bring a guest to events?

Events are primarily for members only and operate on a one ticket per member basis.If there is a guest allocation on certain events, such as summer drinks or family screenings, then it will be stated on your invitation.

Any spare or unallocated tickets go to members on the waiting list first and then are only released for member’s guests on the day of the event if any unused tickets remain.

LEGAL

I’ve got a contract query but I’m not a member / don’t want to join – can you help?

We only offer the contract vetting service to Full Members. If you want Directors UK to look over your contract please contact our membership department for details on how to join as a Full Member.